THE TEAM

Operators. Not reps.

Sustainable Talent is run by operators with decades of enterprise workforce experience. Founder-led for 10 years. Every program has a named owner. Every customer has a strategist. Every operator owns the outcome across the seams that software cannot.

Leadership

The operators behind the program.

Sustainable Talent runs on a small, senior, accountable operating bench. Every leader carries an active program, a named relationship, or both. We hire operators, not reps.

Diandra Hendershot

DIRECTOR, CLIENT ENGAGEMENT

Diandra Hendershot

Owns enterprise customer programs end-to-end. Translates hiring strategy into operating cadence: intake, deployment, governance, and executive review. The named voice on the program from kickoff through QBR.

Enterprise programs Executive QBRs
Jessica Oliveira

HEAD OF TALENT DELIVERY

Jessica Oliveira

Owns talent delivery across multi-country contractor programs. Coordinates classification, onboarding, and host manager relationships across regions, ensuring engagement cadence stays consistent regardless of geography.

Talent delivery Multi-country ops
Geetha Desari

HEAD OF FINANCE & OPERATIONS

Geetha Desari

Runs financial governance for the operating layer: invoicing, multi-currency reconciliation, contractor pay-through, and program economics. The reason customers get one invoice and one accountable layer across 135 countries.

Multi-currency ops Program economics
Mitch Gaspe

HEAD OF PEOPLE & CULTURE

Mitch Gaspe

Owns the operating bench: recruiter onboarding, performance, and the bar that every Sustainable Talent operator clears before touching a customer program. Builds the discipline that makes the operator-led model durable.

Operator onboarding Talent quality bar

Operating principles

How an operator-led company actually operates.

Named accountability.

Every customer program has a named operator. No account-team blur. If the program stalls, you call one person. They own the result.

Senior bench, intentionally small.

We do not staff up to chase volume. We staff up to chase complexity. Every operator carries decades of enterprise workforce experience.

The bar shows up in the work.

Operator-vetted hiring, audit-ready governance, and program cadence that holds across countries and quarters. Quality is the operating posture, not a slogan.

Talk to the team

The operator on your program starts at the first call.

45-minute working session. You bring the program. We bring the operating model. By the end of the call, you know which operator owns the outcome.